Credit Where Credit is Due - to Barclaycard!
I was most impressed recently when I was contacted by Barclaycard Fraud Office. I hadn't used my Barclaycard for about six months and decided to use it for a small purchase, followed by two large purchases.
I made one small purchase of £100, followed by a £1000 purchase on the same day (a Friday).
On the following Monday, I made another purchase for £3,000. However, the supplier (based in the USA) contacted me and said the payment had not been authorised. She went on to say that this often happens with UK credit cards because the credit card companies keep a close eye out for any changes in patterns of spending.
She asked me to contact my credit card company. The moment I put the phone down, the phone rang again. It was Barclaycard's Fraud Office investigating the case. They asked me a number of security questions before agreeing to authorise the purchase. They had called me less than 15 minutes after the US company had tried to authorise the payment!
I am extremely impressed with Barclaycard and it just goes to show how effective their systems can be. Well done to them! All too often we hear of people complaining about banks and credit card companies. It's time we gave them credit when credit is due.
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